If you change your mind about a purchase, you can return your item. However, please note that we do not refund the original shipping charges. You will also be responsible for the return postage cost. If the return is due to a product damage or manufacturing design fault, we will cover the return shipping costs and issue a full refund including a refund of original shipping charges. For more information, please refer to our Refund and Return Policy.

If you would like to return or exchange your item within 30 days from the date of purchase. To be eligible for a return or exchange, items must be unworn, undamaged, and unmarked, and they should be in their original packaging. For more information, please refer to our Refund and Return Policy.

Of course! If you discover any defects, damage, or if you receive the incorrect item, contact us immediately so we can address and resolve the issue. We ask that you send us photos to document the issue. For more information, please refer to our Refund and Return Policy.

Certainly! Our product range features UPF50+ sun hats and outdoor accessories like sun-shielding umbrellas, sand-free towels, water bottles, and more. We pride ourselves on offering affordable, high-quality products. For detailed information, check our product descriptions on the respective product pages. If you have specific queries, feel free to contact us; we're here to help and provide additional information as needed.

UPF50+ signifies the highest achievable rating for sun protection in materials. It stands for Ultraviolet Protection Factor, indicating that our sun hats effectively block 98% of UVB rays. For in-depth information on UPF50+ and its significance in safeguarding against harmful UV rays, visit: https://ozsmart.shop/blogs/news/oz-smart-upf-ultraviolet-protection-factor-testing-process. If you have specific inquiries, please contact us. We are dedicated to providing comprehensive details about our products and their protective features.

We strive to maintain our stock levels in line with demand. However, on rare occasions, we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure you are automatically notified when the product is back in stock.  Restock period is typically 2-3 weeks.

1. Clear Browser Cache: Sometimes, stored data in your browser may cause issues. Clear your browser cache and try applying the discount code again.
2. Double-check the Code: If you are using a discount code, ensure that the code is entered correctly, paying attention to both uppercase and lowercase letters. It's best to copy and paste the code to avoid any errors.
3. Expiration Date: Verify the expiration date of the discount code. If it has expired, it won't be valid. Check the email or promotional material where you received the code for this information.
4. Terms and Conditions: Review the terms and conditions associated with the discount. Some discounts may have specific requirements or restrictions that need to be met for them to be applied.
5. One-Time Use: Confirm if the discount code is a one-time use code. If you've used it before, it may no longer be valid for additional transactions.
6. Check for Code Stacking: Note that most discount codes cannot be stacked with other discount codes, promotional deals, combos or bundle builders. If you have multiple codes, ensure you're using the correct one for your current purchase, as stacking might not be allowed.
7. Contact Support: If the problem persists after trying the above steps, please don't hesitate to reach out to our customer support team via chat. We are here to assist you further and ensure your discount is applied successfully.

Bundles, Bundle Builders and Combo's are groups of products sold together as a package deal! By bundling items, we can provide you with a discounted price compared to purchasing each item individually. Check out out bundles and build your own from our selection of Sun Hats and Outdoor accessories at: https://ozsmart.shop/pages/bundle-save

1. Subscribe to our Email List: Get an exclusive 15% discount on your first order by subscribing. If you haven't done so yet, simply fill out the subscription pop-up on our storefront. You'll receive a discount code in your inbox for your next purchase.

2. Follow Us on Social Media: Stay in the loop with our running discounts and exciting competitions by following us on social media. It's a great way to catch real-time updates on special offers.

3. Build Your Own Bundles: Create your personalized bundles and enjoy additional discounts. Mix and match your favorite products to tailor a bundle that suits your preferences.

4. Chat with Us: Have a question or looking for a discount? Chat with us! We're here to help, and sometimes a simple ask can lead to exclusive offers.

We regularly run seasonal sales, and all current sale items can be found in our "On Sale" collection https://ozsmart.shop/collections/on-sale. Explore a variety of discounted products across categories, ensuring you get the best deals.

All discount codes are entered at the Checkout page. When you get to the checkout, enter your code into the "Discount Code" field and click "Apply". Some discount codes are not stackable with Bundles. If the discount code field is not visible, chances are-you already have a Bundle or other discount code applied. Try clearing your shopping cart and the discount code field will re-appear.

Yes! OZ Smart offers a wholesale bulk purchase option for those seeking quality sun protection in quantity. With competitive prices and tiered discounts, our versatile range caters to diverse needs, from sports teams to community projects. Enjoy superior quality, tailored solutions, and free packaging and shipping. For orders over 200 units, customize with your logo. Real-world examples highlight the impact of our bulk purchases, fostering unity and safety. Getting started is simple: browse our products, contact our dedicated team, discuss your needs, receive a tailored quote, and enjoy top-quality sun protection affordably. Choose Oz Smart for comprehensive and customizable bulk sun protection. For more information visit: https://ozsmart.shop/blogs/news/sun-protection-at-wholesale-prices-oz-smarts-bulk-purchase-offer

Choose OZ Smart for sun-safe adventures. Elevate your outdoor experiences with our UPF-rated collection, ensuring comprehensive protection without compromising style. Enjoy the freedom of swift delivery and be part of a dedicated community. Benefit from our commitment to excellence, reflected in thousands of satisfied customers across Australia and New Zealand. Your safety, satisfaction, and enhanced enjoyment during outdoor activities are our top priorities. For more information, visit: https://ozsmart.shop/blogs/news/introduction

Meet Tina and John, the heart and soul behind OZ Smart, your sun-smart companions since 2020 in Australia. They're not just founders; they're outdoor enthusiasts with a mission. Picture them sharing a love for protecting your skin without compromising style. Their curated UPF-rated products are more than just accessories – they're crafted with care. Tina and John aren't in the business of just selling; they're creating a community. Quick deliveries, satisfied customers, and a commitment to enhancing your outdoor lifestyle – that's the down-to-earth essence of OZ Smart. Get to know them better at https://ozsmart.shop/pages/about.

We are an Australian-owned and operated company. Our administration and design office are situated in Brisbane, Queensland. For efficiency, our products are warehoused in Sydney and Melbourne which enables us to service our customers with fast domestic shipping. It's important to note that we operate exclusively online and do not have a physical store. You can explore and purchase our products conveniently through our website.

No, we do not have a physical storefront; our business operates solely as an online store. You can explore our extensive range of products and make purchases conveniently through our website, providing a seamless and efficient shopping experience for our customers.

At OZ Smart, although we operate as a small and dynamic team, we are consistently on the lookout for talented individuals who share our passion and are interested in exploring opportunities with us. Our commitment to fostering a collaborative environment extends beyond our team, as we actively seek like-minded businesses for transparent and mutually beneficial partnerships.

If you are intrigued by the prospect of joining our team or exploring potential collaborations, we encourage you to get in touch with us through chat or email. We believe in the power of shared business practices and are always open to new ideas and ventures.

Moreover, for those with a knack for sales and a desire to amplify their earnings, we have an exciting affiliate marketing program. To learn more about how you can enhance your income, visit https://ozsmart.shop/blogs/news/sun-safe-side-gig-amplify-your-earnings-with-oz-smarts-affiliate-marketing-program.

Feel free to reach out to us, whether you are interested in exploring opportunities, partnerships, or participating in our affiliate marketing program. We look forward to connecting with individuals who share our enthusiasm for innovation and collaboration.

1. Follow us on Social Media:
   Stay connected by following us on social media platforms. Our updates, promotions, and announcements are regularly shared on channels like Instagram and Facebook.
2. Subscribe to Our Email List:
   Be among the first to know about exclusive offers and new releases by subscribing to our email list on the OZ Smart website. You'll receive timely updates directly in your inbox.
3. Read Our Blog:
   Explore our blog at https://ozsmart.shop/blogs/news for in-depth insights, product highlights, and the latest company news. It's a great resource for staying informed and discovering more about our products and mission.
4. Chat or Email Us Anytime:
   Have questions or want more personalized information? Feel free to reach out to us through our chat feature on the website or by sending us an email. We're here to assist and provide the information you need.
   

Rest assured, at OZ SMART, our online store runs on Shopify, a platform renowned for secure transactions. SSL encryption, PCI DSS compliance, fraud prevention, and regular backups guarantee a safe experience. We accept Visa, Mastercard, PayPal and most other payment methods. Once confirmed, you'll receive an email with order details and tracking information. For further details on Shopify security, visit: https://www.shopify.com/security

At OZ Smart, we prioritize your privacy and employ Shopify's secure platform to protect your personal information. Our practices align with global privacy laws, and we collect data for transparent purposes like order processing. We utilize behavioural advertising but offer opt-out options. Your data is used exclusively for providing services, and we don't engage in impactful automated decision-making. Our cookie usage aims to enhance your browsing experience, with details available in our Privacy Policy. Rest assured, your information's safety and transparency are fundamental to our commitment to your trust. For more information, visit our privacy policy at https://ozsmart.shop/policies/privacy-policy.

OZ Smart's Terms of Service delineate user agreements for website and service use, emphasizing legal age requirements and prohibition of unlawful activities, with potential service termination for violations. Covering various aspects, including general conditions, information accuracy, service modifications, product details, billing accuracy, optional tools, third-party links, user comments, and personal information handling, the terms aim to provide clarity. For more information, visit: https://ozsmart.shop/policies/terms-of-service